Privacy Policy
1. Who We Are
MARIO TRAVEL (“we,” “us,” “our”) is an independent travel advisory operating under Fora Travel, Inc.’s host agency network. This policy covers our website at mario.travel and our direct client communications (email, LINE). It does not cover Fora’s own systems — see Section 8.
Contact for privacy questions: mario.yang@fora.travel
2. Information We Collect
Directly from you:
- Name, email address, and any details you provide via our contact form, Trip Double Check submission, or “Just Book This” request
- Forwarded confirmation emails you submit for trip verification (these may contain your name, travel dates, and booking reference numbers — we do not request or store payment details)
- Messages sent via LINE (@070olrac), email, or any other channel you use to contact us directly (e.g., SMS, WhatsApp, or other messaging platforms)
- Any preferences, occasion details, or trip context you share with us directly
Automatically via the website: basic usage data (pages visited, device and browser type, approximate location via IP) via Google Analytics.
We do not collect on our site:
- Payment card information
- Passport, government ID, or visa document numbers
- Any personal or payment data required to complete an actual booking — that happens through Fora’s external, secured forms
3. How We Use Your Information
We use the information you provide to:
- Respond to inquiries and provide travel advisory services
- Verify booking details and prevent errors (Trip Double Check)
- Communicate with you about your trip via your preferred channel (email or LINE)
- Improve our services and site content
We do not sell your personal information. We do not use your information for advertising or share it with third parties for their own marketing purposes.
4. How We Share Your Information
We share information only as needed to deliver your travel services:
- Fora Travel, Inc. — our host agency, which processes actual bookings, invoicing, and payment via their own systems. Fora acts as an independent data controller for this processing. See Fora’s privacy policy: https://www.foratravel.com/legal/privacy-policy
- Suppliers (hotels, airlines, tour operators, DMOs) — only the information necessary to complete your specific booking (e.g., your name and travel dates), typically transmitted through Fora’s booking infrastructure
- Service providers who help us run our business (e.g., site hosting) under confidentiality obligations
- Legal requirements — if required by law, subpoena, or to protect against fraud or harm
We do not share your information with data brokers or for cross-context behavioral advertising.
5. Data Retention
“Sensitive data,” as used in this policy, means: passport or government ID numbers or copies, payment card or bank details, and travel documents beyond passport (e.g., visas).
Please submit payment information and identity documents only through Fora’s official booking form, not by email, LINE, or any other messaging channel. We do not collect or store this information directly, and routing it through Fora’s secure systems keeps it out of our own records entirely.
For general contact information, trip preferences, and correspondence: we retain this indefinitely for relationship and service purposes, for as long as needed to maintain business records (e.g., for tax, E&O insurance, or dispute purposes). You can request earlier deletion — see Section 7.
If you send us sensitive data directly despite the above (e.g., a passport copy over email, LINE, SMS, WhatsApp, or any other channel), we will delete it from our records within 30 days of your final booked trip’s completion, unless retention is required for an active dispute or legal obligation, or you have asked us in writing to keep it on file for future bookings.
6. Data Security
We take reasonable measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Regardless of where you live, you may:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information (subject to legal/recordkeeping requirements). Note: sensitive documents sent directly to us are already deleted on the schedule described in Section 5 without needing a request.
- Opt out of non-essential communications at any time
To exercise these rights, contact us at mario.yang@fora.travel.
8. Third-Party Services
Our site and booking process rely on the following third parties, each with their own privacy practices:
- Fora Travel, Inc. — host agency, booking platform, invoicing: https://www.foratravel.com/legal/privacy-policy
- Google Analytics — website usage analytics: https://policies.google.com/privacy
- Tally — the forms behind our inquiry and request submissions
- Our website host — serving this site and its request logs
We are not responsible for the privacy practices of independent third parties, including suppliers (hotels, airlines) once your booking is confirmed with them directly.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
10. International Visitors
Our services are based in the United States. If you are visiting from outside the U.S., your information may be processed in the U.S. By using our services, you consent to this transfer.
11. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be noted on this page.
12. Contact Us
Email: mario.yang@fora.travel